Wilman Pimentel

Application Support Specialist

wilman.pimentel@gmail.com

929-408-3632

LinkedIn/Wilman Pimentel

Profile

Results-driven Application Support professional with expertise in supporting complex applications, analyzing issues, and implementing solutions for optimal performance. Proficient in SQL and ETL with strong analytical and communication skills.

Skills

  • SQL
  • AWS
  • ETL
  • Python
  • Application Support
  • Data Analysis

Experience

UST Global

Application Support Subcontractor

March 2024 – Jan 2025

  • Diagnosed and resolved web application issues, ensuring seamless user experience.
  • Validated documents and managed ETL processes using SQL, GitHub, and AWS.
  • Conducted manual testing to identify defects and improve functionality.

Meta Reality Labs

Application Support Specialist

Aug 2022 – March 2024

  • Resolved application incidents within SLA and collaborated with research scientists to fix software defects.
  • Conducted root cause analysis and implemented preventive measures.

AFP Reservas

IT QA Analyst

Feb 2019 – Jul 2021

  • Built comprehensive reports saving 30+ monthly hours.
  • Validated database objects and executed SQL queries, reducing response times by 75%.

Education & Certifications

Research Publications

Wilman Pimentel — wilman.pimentel@gmail.com — 929-408-3632